How does Idahound ship?
Idahound uses UPS, Fedex and USPS for orders placed through the online store. The rates for the service available to you will appear during checkout.
All of our frozen products go out in boxes insulated with thick foam and dry ice, which add 1-2 lbs. depending on box size. There are no added charges for packing materials. If you're interested in less waste and a 17% discount with every order, click here!
Please review our Terms of Service for info on refunds or replacement orders.
What are Idahound’s requirements for shipping?
While we don’t place any minimums on dried shipments, all orders containing frozen products must include a minimum of 15 ITEMS.
Frozen shipments are packaged in either a medium box (25 lb. maximum) or a large box (40 lb. maximum).
The heavier the box, the greater the Fedex discount. If ordering over 50 lbs, consider increments of that amount.
When will my order be shipped?
Due to our production schedule and company size, we are limited to shipping Mondays and Wednesdays, depending on travel time.
If all of the products in your order are available that order will ship on the nearest Monday or Wednesday. If you order over the weekend, for example, you can expect that purchase to ship on Monday.
Once your order has shipped, you will receive a second email with a tracking number.
What Regions Does Idahound Produce Food For?
Idahound’s online store is meant for dogs living in Idaho, Oregon, Montana, Utah, Washington, and Wyoming only. If you’re outside of these states, but demand a raw “farm-to-bowl” diet please email us directly at email@example.com. We’ll do our best to get you access to Idahound’s menu as soon as possible.
Frozen Food Minimum
If you’re buying our frozen foods, you’re please be aware of the 15 POUND MINIMUM. Although we apologize for the inconvenience, this rule exists for a couple of reasons:
- Shipping creates a bit of waste. The less cardboard and foam per pound of food shipped, the better. On that note, if you’re interested in purchasing a cooler that Idahound ships to and from your location (like pen pals, but with a cooler!), click here. It’s an amazing option that requires no dry ice, no foam, and no cardboard. We’ll even discount every order 5%.
- One and two pounds of frozen food will thaw much more rapidly than 15 or more lbs. We want your dog’s Idahound to arrive fresh!
- Idahound is tiny operation. We don’t have enough employees to fill lots of tiny orders.
So jump in and get your dog on Idahound! We promise that you won’t be disappointed.